Terms of Service

Terms of Service for GPTMyBiz

Effective Date: June 25, 2025
Last Updated: June 25, 2025

1. Agreement and Acceptance

By interacting with our AI-powered chatbot on Facebook Messenger, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please discontinue use immediately.

Service Provider:
GPTMyBiz
Email: michaelrandazzo@tanning.ai
Phone: 586-747-8099
Business Hours: Weekdays 9am-5pm EST

2. Service Description

Our chatbot provides automated conversational responses using artificial intelligence technology (OpenAI GPT-4.1). The service includes:

AI-powered message responses and information
Conversation context maintenance across sessions
Integration with Facebook Messenger platform
Customer support escalation to human representatives during business hours

Important Notice: You are interacting with an artificial intelligence system, not a human representative.

3. AI-Generated Content Disclaimer

Limitation of AI Responses:
All responses generated by our AI system are informational only and should not be considered professional advice (legal, medical, financial, or otherwise). AI responses may contain inaccuracies, and we make no warranties about the completeness, reliability, or accuracy of AI-generated content.

Human Oversight:
For matters requiring professional judgment or critical decisions, request human assistance by typing "speak to human" or contacting michaelrandazzo@tanning.ai during business hours (Weekdays 9am-5pm EST).

4. User Conduct and Prohibited Activities

You agree not to:

Use the service for illegal activities or to violate any laws
Send harmful, abusive, threatening, or harassing messages
Attempt to bypass or interfere with the chatbot's functionality
Share false, misleading, or deceptive information
Violate Facebook's Community Standards or Platform Policies
Use the service to send spam or unsolicited marketing messages
Attempt to extract or reverse-engineer the AI system

5. Data Collection and Processing

Data We Collect:
We collect your Facebook user identifier, message content, page identifier, and interaction timestamps as detailed in our Privacy Policy.

Lawful Basis:
We process your data based on legitimate interest (GDPR Article 6(1)(f)) for service delivery and improvement.

Your Consent:
By continuing to use our service, you consent to data processing as described in our Privacy Policy. You may withdraw consent at any time by typing "withdraw consent" or contacting michaelrandazzo@tanning.ai.

Third-Party Processing:
Your data is processed by OpenAI (United States) under a Data Processing Agreement with appropriate safeguards. All other data processing occurs on our self-hosted infrastructure in Michigan, United States.

6. Your Rights and Responsibilities

Data Subject Rights:

Access your personal data ("show my data")
Correct inaccurate information ("update my information")
Delete your data ("delete my data")
Export your data in portable format ("export my data")
Object to processing (contact michaelrandazzo@tanning.ai)

User Responsibilities:

Provide accurate information when requested
Respect other users and our staff
Report technical issues promptly
Comply with Facebook's terms and policies

7. Service Availability and Performance

Service Level Commitment:
We strive to maintain 99.5% uptime during business hours. Response times are typically under 30 seconds, in compliance with Facebook's automated bot requirements.

Scheduled Maintenance:
We may perform scheduled maintenance with advance notice. Emergency maintenance may occur without notice.

Service Dependencies:
Our service depends on Facebook's Messenger Platform and OpenAI's API. Service disruptions by these providers may affect our availability.

8. Intellectual Property Rights

Our IP:
The chatbot, its underlying technology, and all related intellectual property remain our property. You may not copy, modify, or create derivative works.

Your Content:
You retain ownership of the messages you send. By using our service, you grant us a limited license to process your messages for service delivery and improvement.

Third-Party IP:
OpenAI's technology is used under license. Facebook's Messenger Platform is used according to their Platform Terms.

9. Limitation of Liability

Service Disclaimer:
Our service is provided "as is" without warranties of any kind, express or implied. We disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Liability Limitation:
To the maximum extent permitted by Michigan law, our total liability for any claims arising from your use of our service shall not exceed $100. We shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

AI Response Limitation:
We are not liable for decisions made based on AI-generated responses. Always verify important information and consult qualified professionals for significant decisions.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from your use of our service, violation of these terms, or infringement of third-party rights.

11. Privacy and Data Protection

Your privacy is governed by our Privacy Policy, which forms part of these Terms. Key points:

We implement appropriate technical and organizational security measures
Data is retained for specified periods and automatically deleted
You have comprehensive rights under GDPR and applicable US privacy laws
Cross-border transfers use appropriate safeguards
Breach notification procedures are in place

12. Termination

Termination by You:
You may stop using our service at any time. Request data deletion by typing "delete my data" or contacting michaelrandazzo@tanning.ai.

Termination by Us:
We may suspend or terminate service for violations of these terms, Facebook policy violations, or service discontinuation. We will provide reasonable notice except for violations requiring immediate action.

Effect of Termination:
Upon termination, your data will be deleted according to our retention policy unless legally required to retain it longer.

13. Dispute Resolution

Informal Resolution:
Before formal proceedings, contact michaelrandazzo@tanning.ai to resolve disputes informally. We will respond within 7 business days.

Governing Law:
These terms are governed by Michigan state law and applicable federal law. For EU residents, EU consumer protection laws also apply.

Jurisdiction:
Disputes will be resolved in the courts of Michigan, except EU residents may choose their local courts for consumer disputes.

Alternative Dispute Resolution:
EU residents may use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/

14. Changes to Terms

We may update these terms to reflect service changes or legal requirements. Material changes will be notified through the chatbot and posted at GPTMybiz.AI/terms. Continued use after notification constitutes acceptance.

15. Severability

If any provision of these terms is found unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions about these terms:

Email: michaelrandazzo@tanning.ai
Phone: 586-747-8099 (Weekdays 9am-5pm EST)
In-chat: Type "terms help"
Web: GPTMybiz.AI/contact
Physical address: Available upon request